Description: Service Department Dispatcher
Job Purpose: Serves visitors by professionally greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; Answer phone calls.
Receptionist Job Duties:
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and department directories; giving instructions.
Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.
Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
Arrange for necessary repairs in order to restore service and schedules.
Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.
Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
Prepare daily work and run schedules.
Receive or prepare work orders.
Skills/Qualifications: Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management

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